I took my car here for an emergency engine service, during a family road trip on 12/28/16. The technicians did not know much about cylinders. They tried multiple repairs. The immediate issue was resolved but then three service sensors lights triggered and they did not know why. I then took my car to another shop who told me that those sensors were triggered by the last repair done at 26th Street Auto.
Wissam, Thank you for giving us the opportunity to speak with you directly and to come to a mutual decision. We still would like to thank you for your feedback, as it is highly appreciated. We truly regret that our interaction with you did not meet the 5-star standards we strive for with every interaction with our customers. After our internal review of the incident, we have instated new policies and procedures to avoid another interaction in which we may fall short like the one you experienced. Although our intentions were set to achieve your total satisfaction, it is obvious we did not. If in the future we can be of service to you, we look forward to working with you.
- 26th Street Auto Center